Privacy Policy

Introduction

Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and contact details you provide when registering or contacting us.
• Payment Information: When you make a purchase, your payment is processed by our Merchant of Record, Creem (Armitage Labs OÜ). We do not store your full credit card number or bank details directly; this information is securely handled by Creem.
• Usage Data: Information about how you interact with our website, including pages visited and time spent.
• Device Information: Details about the device you use to access our services, such as IP address, browser type, and operating system.
• Generated Content: AI-generated videos and related prompts you create using our services.

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process your payments and manage your subscriptions
• To notify you about changes to our services
• To provide customer support
• To gather analysis or valuable information to improve our services
• To monitor the usage of our services
• To detect, prevent, and address technical issues

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Third-Party Payment Processor

Your payment information is processed by Creem (Armitage Labs OÜ), our Merchant of Record. Creem handles payment processing, invoicing, tax compliance, and related services. When you make a purchase, Creem may collect and process your payment details in accordance with their Privacy Policy. We encourage you to review Creem's privacy practices.

Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used. These third parties may include:

• AI Model Providers: We use third-party AI models (such as Sora, Veo, Kling, Runway, Luma, Pika, and others) to generate video content. Your prompts and generated content may be processed by these providers according to their respective privacy policies.
• Analytics and Infrastructure Providers: We may use services like Google Analytics to understand how users interact with our website.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting us.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict the processing of your data
• Request data portability
• Withdraw consent for data processing

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us or email us at support@ezgenvideo.com.